Terms of Service

Last Updated: April 6, 2026

Welcome to Sifta. These Terms of Service ("Terms") govern your access to and use of the Sifta website, waitlist, and AI operating system service for real estate agents (collectively, the "Service") operated by Sifta ("we," "us," or "our"). By accessing or using the Service in any capacity, including visiting our website, joining our waitlist, or subscribing to a paid plan, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Service.

1. Description of Service

Sifta is an AI operating system for real estate agents. The Service may connect to your Gmail, Outlook, or other email accounts through OAuth or other authorized authentication methods. Once connected, the Service may read, analyze, classify, summarize, organize, draft replies, and help automate email workflows that you request or enable.

Sifta may deliver assistant messages, summaries, alerts, and onboarding communications via SMS, messaging applications, or other channels you have authorized.

Some features may be in beta, subject to change, temporarily limited, or discontinued at any time. We will make reasonable efforts to communicate significant changes to active subscribers in advance.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.

The Service is primarily intended for users in the United States. We make no representation that the Service is appropriate or available in all locations. If you access the Service from outside the United States, you are responsible for complying with your local laws.

3. Accounts and Connected Accounts

You agree to provide accurate, current, and complete information when creating an account or joining the waitlist, and to keep that information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Connected email accounts (Gmail and Outlook): By connecting a Gmail, Outlook, or similar email account to the Service, you authorize Sifta to access, read, process, analyze, organize, and take user-enabled actions on your email data solely as necessary to provide the features you have enabled. This authorization continues until you revoke it.

You may disconnect a connected email account at any time through the Service's settings or directly through your email provider's security/permissions settings. Disconnecting an inbox will disable inbox-related features for that account. It does not automatically delete your Sifta account or stored data. See our Privacy Policy for deletion options.

We reserve the right to suspend or terminate accounts that violate these Terms, present a security risk, or are found to be fraudulent.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Submit false, misleading, or fraudulent information.
• Transmit spam, unsolicited messages, malware, or malicious content.
• Attempt to gain unauthorized access to any part of the Service, our systems, or other users' data.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Scrape, crawl, or use automated means to access the Service without our written permission.
• Bypass rate limits, security controls, or access restrictions.
• Interfere with or disrupt the performance or integrity of the Service or its underlying infrastructure.
• Violate the terms of service of Google, Microsoft, or any other connected provider through your use of Sifta.
• Use the Service in a manner that creates privacy, security, or safety risks for other people.
• Impersonate any person or entity.

We reserve the right to investigate suspected violations and to suspend or terminate accounts accordingly.

5. AI and Automation Disclaimer

The Service uses automated systems and AI-generated outputs to process and act on your email. You acknowledge and agree that:

• AI-generated summaries, priority classifications, labels, draft replies, and automated actions may be inaccurate, incomplete, delayed, misdirected, or otherwise inappropriate.
• You remain solely responsible for reviewing important communications and for any decisions you make based on information provided by the Service.
• You should not rely on the Service as the sole or primary source of information for legal, financial, medical, employment, safety, emergency, or other high-stakes matters.
• Sifta takes no responsibility for consequences arising from reliance on AI-generated content without independent verification.

6. Third-Party Services and Integrations

The Service depends on third-party services including Google, Microsoft, OpenAI, Stripe, messaging providers, analytics tools, and cloud hosting vendors. Those services operate independently and are subject to their own terms and policies.

Third-party services may change, experience outages, restrict access, or revoke integration capabilities at any time and without notice to Sifta. We are not responsible for any disruption, limitation, or failure caused by changes to third-party services outside of our control.

Your use of connected email providers (Google, Microsoft) is additionally governed by those providers' terms of service and privacy policies.

7. Subscription, Billing, and Cancellation

Sifta offers paid subscription plans billed on a recurring monthly or annual basis. Current pricing is displayed at the time of purchase. Our current plans are Pro: $199/month or $1,990/year, and Max: $299/month or $2,990/year. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

• Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You retain access to the Service through the end of the paid period.
• Refunds: We do not provide refunds for partial billing periods unless required by applicable law.
• Pricing changes: We may change subscription pricing with reasonable advance notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
• Failed payments: If a payment fails, we may retry the charge, downgrade or suspend your account, and notify you to update your payment method.
• Beta and promotional access: We may offer beta access or waitlist invitations at our discretion. Such access may be modified or revoked at any time.

All billing is processed by Stripe. Payment card details are handled directly by Stripe and are not stored on Sifta's servers.

8. Intellectual Property

The Service, including its software, design, branding, content, and features, is and remains the exclusive property of Sifta and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You retain full ownership of your emails and personal content. By using the Service, you grant Sifta a limited, non-exclusive, royalty-free license to host, process, analyze, transmit, and use your content solely as necessary to provide, maintain, and secure the Service for your account, consistent with our Privacy Policy.

This license does not give Sifta the right to sell your content, use it for advertising, or train generalized AI models on it.

9. Feedback

If you voluntarily submit feedback, suggestions, or ideas about the Service, you agree that we may use that feedback without restriction or obligation to you. We will handle any personal information included in feedback in accordance with our Privacy Policy.

10. Suspension and Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for reasons including:

• Violation of these Terms or our acceptable use policy.
• Fraudulent, abusive, or harmful activity.
• Security or legal risk to Sifta, other users, or third parties.
• Non-payment or repeated payment failures.
• Changes to or restrictions imposed by third-party platform providers (e.g., Google, Microsoft) outside of Sifta's control.

Upon termination, your right to access the Service ceases immediately. Provisions of these Terms that by their nature should survive termination, including intellectual property, disclaimers, indemnification, and limitation of liability, will continue to apply.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free from inaccuracies. AI-generated summaries, classifications, and automated actions are provided without any guarantee of accuracy, completeness, or timeliness. We are not responsible for emails that are missed, misprioritized, mislabeled, or incorrectly acted upon by the Service.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SIFTA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

This includes, without limitation, damages arising from:

• Missed, delayed, misprioritized, or incorrectly classified emails.
• Inaccurate AI-generated summaries or automated actions taken on your behalf.
• Integration failures with Google, Microsoft, or other connected providers.
• Outages, downtime, or interruptions to the Service or third-party services.
• Loss of data, profits, goodwill, or business interruption.

IN ALL CASES, OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) $100 USD OR (B) THE TOTAL AMOUNT YOU PAID TO SIFTA IN THE TWELVE MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to defend, indemnify, and hold harmless Sifta and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use or misuse of the Service; (c) your violation of any third-party right, including the rights of Google, Microsoft, or other connected providers; or (d) your violation of any applicable law.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Delaware, and you consent to personal jurisdiction there.

Informal resolution first: Before filing any claim, you agree to attempt to resolve the dispute informally by contacting us at legal@getsifta.com with a written description of the dispute. We will attempt to resolve the matter within 30 days. If we cannot reach a resolution, either party may then pursue formal proceedings.

15. Severability and Waiver

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining Terms will continue in full force and effect.

Our failure to enforce any right or provision of these Terms on any occasion will not be construed as a waiver of that right or provision.

16. Changes to These Terms or the Service

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active subscribers by email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

We also reserve the right to modify, add, or remove features of the Service at any time, with or without notice, subject to the terms in Section 7 regarding subscription pricing changes.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sifta with respect to the Service and supersede all prior agreements, representations, and understandings.

Questions about these terms?

We're happy to clarify anything. Reach us at:

legal@getsifta.com privacy@getsifta.com